Publisher Support Ticket

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Support Ticket

You may need to add in a support ticket to Affiliate Window to help iron out any issues/questions. Please ensure you provide as much information as possible.

Creating a ticket

To create a new ticket, please login to your advertiser account, select the communication tab and click on the New Ticket link. This will redirect you to a page especially created to report potential issues you are facing.

You have the ability to filter down your query to the following categories:

Along with the following priorities so we can respond to your query as soon as possible:

Viewing Tickets

You can view the outstanding tickets that are being dealt with, along with their statuses and last time they were modified:

By clicking on the ticket you are able to review the current response, as well as add in other information which is in the form of the above "create a new ticket". You will also be emailed when a response has been added by Affiliate Window.

FAQs

Please refer to the FAQs section before you create a ticket, or use the "Search" functionality in the Wiki left hand menu.

Privacy

Due to new European legislation regarding how websites store information about you, Affiliate Window is updating its privacy policy. You can see the new version of our policy here. If you would like to see the information we capture on this website, please click here for further details. In order to accept cookies on this site please click the 'I ACCEPT' button